Delete your Vacaylo account

Last updated: October 12, 2026

This page explains how to delete your account and data for Vacaylo - CountryTracker ("Vacaylo"), the app by MuffinLine for logging the countries you have visited. It applies to the iPhone and Android apps.

Delete your account in the app

This is the fastest way, and it takes effect immediately.

1. Open Vacaylo and go to the Profile tab.
2. Tap About & help, then Delete account.
3. Read the warning, type DELETE to confirm, and tap "Permanently delete my account".

Deletion is permanent and can't be undone. You need an internet connection. If the app is offline, nothing is deleted and you can try again.

Delete your account without the app

If you can't open the app, for example because you uninstalled it or lost your phone, email pizzadyche@gmail.com with the subject "Delete my account".

• Send the email from the address linked to your account (the email of the Apple or Google account you linked), or include your Vacaylo username in the message, so we can find the account.
• We delete the account within 30 days of your request and reply to confirm.

What is deleted

When your account is deleted, we erase:

• Your account and its sign-in, including any linked Sign in with Apple or Google account.
• Your username (it is held for 30 days, then released so others can claim it) and your profile, display name, badge and profile picture.
• Your friends, friend requests and blocks.
• Your trips and visits, countries, cities, airlines, trip tags, ratings and notes.
• Your photos, including the thumbnails.
• Your wishlist ("Want to go"), settings and Vacation Mode.
• Your Premium record in Vacaylo.
• Reports that you filed about other users or photos.

What is kept, and for how long

• Reported content: if a photo of yours has been reported, we keep that photo until the report has been reviewed, and then it is deleted. Other content that is part of an open report (such as the reported username and display name) is kept until the review closes. Once a report is closed, nothing in it points back to your account.
• Reports about you: we keep a minimal record that a report was made about your account, with no link to your identity, so we can keep the community safe.
• Short-lived abuse-prevention records (for example friend requests and username changes) are kept for up to about one month, and are removed with your account where they are tied to it.
• Purchase records: Apple, Google and RevenueCat keep records of your purchases under their own policies. We can't delete these for you. Contact the store or RevenueCat about them.
• Technical logs: our hosting provider keeps technical logs, such as IP addresses and request times, for a limited period for security and troubleshooting.

Nothing else is kept. We don't keep a copy of your travel log, photos or profile after deletion.

Purchases and subscriptions

Deleting your account does not cancel an active subscription. Cancel it first in your App Store or Google Play subscription settings, otherwise the store may keep charging you. Purchases are not refunded automatically.

Delete only your travel data

If you want to remove your trips and other travel data but keep your account and username, use Profile → Data & sync → Delete all data in the app. This does not delete your account.

Export your data first

Before you delete, you can export your visits, country marks, trip tags, airlines and settings as a CSV or JSON file in the app, at Profile → Data & sync → Export. Your photos stay in your own photo library.

More information

See our Privacy Policy for how we handle your data. Questions? Contact MuffinLine at pizzadyche@gmail.com.